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info@easterncrafts.co.uk

REFUNDS & RETURNS POLICY

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Effective Date: 1st May, 2026

Welcome to Ellora Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.

1. Return eligibility

  • You may request a return if:
  • The product is unused, unworn, and in original condition
  • The product is returned with original packaging, tags, and invoice
  • The return request is made within [7/10/15] days of delivery

2. Non-returnable items

  • We do not accept returns for:
  • Used or damaged products (not due to our error)
  • Products without original packaging
  • Items marked as Final Sale / Non-returnable

3. Damaged or incorrect products

  • If you receive:
  • A damaged product
  • A wrong item

Please contact us within 48 hours of delivery with photos/videos. We will arrange a replacement or refund.

4. Return Process

  • 1. Email us at info@example.com with order details
  • 2. Our team will approve and provide return instructions
  • 2. Our team will approve and provide return instructions

5. Refund Policy

  • Refunds are processed after inspection of returned item
  • Refund will be issued to the original payment method
  • Processing time: 5-10 business days

6. Return Shipping

  • Customers may need to bear return shipping charges (unless product is defective or wrong)

7. Exchange Policy

  • Exchanges are allowed based on product availability
  • Only for unused items within return window

For any queries, contact us at:

E-mail: info@example.com

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